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Common Questions

Frequently Asked Questions

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How quickly will a technician arrive?
We confirm your booking within 30 minutes and schedule the technician for your preferred slot — often same day.
Do I pay before the technician arrives?
No advance payment required. You pay only after the service is completed and you're satisfied.
What warranty do you provide on repairs?
All repairs come with a 90-day service warranty. If the issue recurs, we fix it at no extra charge.
Are your technicians background-verified?
Yes. Every Matrax technician undergoes police verification, skill certification, and periodic quality audits.
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