Frequently Asked Questions

You can book a service in 3 ways:

• Online via our Book Service page (recommended — 4 steps, takes under 2 minutes)
• By calling our toll-free number: 1800-123-4567
• Via WhatsApp: +91 98765 43210

No advance payment is required at any stage.

We confirm your booking within 30 minutes of receiving it. For same-day bookings made before 4 PM, we typically assign a technician for the same day. Otherwise, next-day slots are always available. You can choose your preferred time slot during booking.

Absolutely. You can book a service for any address — your parents' home, rental property, or office. Simply enter the service address during booking. The confirmation will be sent to the contact number you provide.

Yes! You can request service for multiple appliances in one booking. Add a note in the "Describe the Issue" field during booking, or call our support team. Multi-appliance visits may take longer, and we'll plan accordingly. A small discount is often available for multiple appliances.

Yes. Our emergency helpline 1800-123-4567 is available 24/7 for critical failures — AC failure during summer, refrigerator breakdown, geyser not working in winter, etc. Emergency bookings are prioritized and technicians are dispatched as quickly as possible.

Our standard inspection fee is ₹99. This covers the technician's visit and diagnosis. Importantly, this fee is adjusted (subtracted) from your final service bill. If you proceed with the repair, you don't pay the ₹99 separately.

Absolutely not. Transparent pricing is one of our core commitments. After diagnosis, our technician will share a detailed written quote before starting any work. You approve the quote first — then work begins. No surprise charges, ever.

Final pricing depends on:

• Type and brand of appliance
• Nature of the problem (repair, service, installation)
• Cost of replacement parts (if required)
• Labour charges

All components are itemized in the bill. You can also view indicative pricing on each service page.

Our AMC plans cover unlimited scheduled service visits, priority technician dispatch, discounts on parts, and extended warranty throughout the year. Plans start from ₹799/year per appliance. View all AMC plans →

Every Matrax Electrepair technician goes through a rigorous 4-step onboarding:

• Police verification and background check
• Technical skill certification (brand-specific training)
• Customer service and communication training
• Periodic quality audits and re-certification

All 1,200+ technicians on our platform carry their verified ID badge during every visit.

If you've had a positive experience with a specific technician previously, you can request them during booking. Note the technician's name in the "Preference" field. We'll do our best to assign them based on availability in your area.

Yes. We have female technicians available in select cities for certain appliance categories. You can select this preference during the booking process. If unavailable in your area, we'll inform you at the time of booking confirmation.

Our technicians arrive with a fully-equipped service kit — standard tools, common spare parts, diagnostic equipment, PPE (gloves, shoe covers), and their Apex ID card. For specialized parts, they may need to return on a follow-up visit (always scheduled at your convenience).

All repairs come with a 90-day service warranty. If the same issue recurs within 90 days of the service date, we will fix it at absolutely no additional charge — labour, parts, and revisit all covered.

The warranty covers:

• The specific issue that was repaired
• Any parts that were replaced during the service
• Labour charges for the follow-up visit

It does not cover new, unrelated issues, physical damage caused after the visit, or issues due to power surges or water damage.

Simply call 1800-123-4567 or WhatsApp us with your original booking ID and describe the issue. Our team will verify your warranty status and schedule a free revisit within 24 hours. No paperwork needed — we have your service history on file.

Visit our Track Request page and enter your Booking ID (from your confirmation SMS/email) or registered phone number. You'll see real-time status updates, technician details, ETA, and a live progress timeline.

Yes. You'll receive automatic SMS notifications at every key milestone: booking confirmed, technician assigned, technician en route (with ETA), service started, service completed, and invoice sent. WhatsApp updates are also available for opted-in users.

Yes. You can cancel or reschedule at no charge up to 2 hours before your scheduled visit time. To do so, call 1800-123-4567 or WhatsApp us with your Booking ID. Last-minute cancellations (under 2 hours) may incur a ₹99 convenience fee.

In the rare event that a technician cannot make it to your appointment, we will notify you at least 30 minutes in advance and immediately reschedule at your convenience. Any prepaid charges are fully refunded within 24 hours.

You pay only after the service is completed and you're satisfied. There is no advance payment required for standard bookings. The technician will present a detailed invoice after the service.

We accept all major payment methods:

• Cash
• UPI (GPay, PhonePe, Paytm, BHIM)
• Credit / Debit Cards
• Net Banking
• EMI options on select repairs above ₹2,000

Yes. A detailed GST-compliant invoice is generated for every service. It includes all line items (labour, parts, taxes), technician details, service warranty period, and company details. It's sent to your email and WhatsApp immediately after payment.

We service: AC, Refrigerator, Washing Machine, TV / LED / OLED, Microwave & OTG, Geyser / Water Heater, Water Purifier / RO, Kitchen Chimney, Air Purifier, and more. View all services →

We support all major brands including Samsung, LG, Whirlpool, Bosch, IFB, Godrej, Haier, Voltas, Blue Star, Panasonic, Sony, MI, Philips, Daikin, Carrier, Hitachi, and many more. If you're unsure about your brand, just call us — we'll confirm availability.

We recommend using the manufacturer's authorized service center for appliances still under their warranty — our service may void the manufacturer warranty. For out-of-warranty appliances, we are your best choice for quality, speed, and transparent pricing.